Client Services Ambassador
4 weeks ago
Client Services Ambassador
Phillips, an international auction house, is seeking a Client Services Ambassador to support its Client Services team in the day-to-day running of the front of-house and the provision of the Client Services function on an ad-hoc basis.
The ideal candidate will be responsible for representing Phillips and its high values of professionalism and excellence by offering an outstanding client service and visitor experience at all times.
Duties and Responsibilities
• Welcoming Clients, Visitors, and Staff into the gallery
• Offering assistance and providing information on current and future worldwide Auctions and Exhibitions
• Assisting Clients, Phillips' Specialists, and 30 Berkeley Square tenants with general front desk enquiries
• Undertaking sale room tasks during auctions
• Fielding phone calls and responding to queries
• Processing bids and paddles for auctions
• Assisting the Events department when required; including event research, guest check-in, and obtaining new client details
• Organising all mailing, courier services, deliveries, and taxis
• Ensuring all public areas and meeting rooms are set up to a high standard
Professional Skills and Experience
• A passion for art or the art world
• Previous experience of delivering outstanding visitor experience
Personal Attributes
• Ability to keep calm while dealing with multiple tasks in extremely high-pressure situations
• Excellent verbal and written communication skills
• Ability to communicate and act in a professional, discrete, and confidential manner with a wide variety of people and activities
• Flexible and reliable, and will be able to work on own initiative as well as part of a team
Working Conditions
• Work is undertaken within a Gallery and office environment in our Berkeley Square location
• Working hours: As and when required, including evening and weekend work
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