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Service Ambassador

2 months ago

London, Greater London, United Kingdom Accor Full time
Service Ambassador Role

As a Service Ambassador at Raffles London, you will be responsible for delivering exceptional guest service in the restaurant. This involves promoting positive colleague relations, adhering to legal and statutory responsibilities, and maintaining knowledge of the menu and products. Your duties will include serving food orders from the kitchen to customers' tables rapidly and accurately, acting as a contact point between Front of the House and Back of the House staff, and ensuring food is served in accordance with safety standards.

Key Responsibilities
  • Promote positive colleague relations through open communication, trust, mutual respect, and continuous feedback.
  • Be an effective communicator who adheres to legal and statutory responsibilities and company policies.
  • Maintain knowledge of the menu and products.
  • Serve food orders from the kitchen to customers' tables rapidly and accurately.
  • Act as a contact point between Front of the House and Back of the House staff.
  • Ensure food is served in accordance with safety standards.

Requirements
  • Excellent skills in creating a positive environment culture with strong values.
  • Creative and intuitive.
  • Compassionate and nurturing.
  • Good communication skills and excellent grooming standards.
  • Flexibility to respond to a range of different work situations.
  • Experience as Service Ambassador or equivalent role.

Why Join Raffles?

Not only will you be part of one of the world's best hotels, but you will also receive great benefits, including a competitive salary, 28 days' holiday, staff meals, and a range of other perks. You will have the opportunity to develop your skills and advance your career with internal learning and development programs tailored to you. Join a dynamic team that values continuous feedback, open communication, and mutual respect, and enjoy a fun and supportive work environment.