Client Experience Ambassador
4 weeks ago
One Avenue Group is seeking a skilled Client Experience Ambassador to enhance the hospitality and client satisfaction at our operations department. This role offers an exciting opportunity to shape the client experience and support the Client Experience Team members in maintaining high client satisfaction across our collection.
Our founder, with a background in both serviced offices and the hotel industry, combined the best of each to create One Avenue Group. This unique approach sets us apart from other office providers, recognizing the desire for world-class hospitality.
Your key responsibilities include:
- Delivering a superior meet and greet service to our clients and their guests
- Assisting with Administrative Requests
- Client Move-Ins and Move-Outs
- Designing Office Spaces
- Organising Client Events
- Tracking clients' monthly spend
- Upholding Building Standards
- Identifying Opportunities
Requirements
- Someone who shares our values: Positive Attitude, Problem Solving, and going Above & Beyond
- Experienced in a customer service role (1+ years)
- Well-presented and client-facing, able to represent the brand at all times
- Strong in communication and organisation
- Detail-oriented
- Adaptable to changing needs and ad hoc tasks
- Proficient in Microsoft programs and email handling
- Dedicated to providing high standards of service
- Capable of working autonomously or within a team
Benefits
- Starting salary of £24k - £27k
- 33 days annual leave (inc. of all bank holidays)
- Fully paid training opportunities
- Social events
- Supportive team-oriented culture across organisation
- This role offers opportunities for career progression based in performance
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