Senior Client Ambassador
1 month ago
As a Senior Client Ambassador, you will be the face of our brand, ensuring that every client is treated with the highest level of service and respect. You will strive to build strong relationships with our clients, understanding their needs and preferences, and providing personalized solutions to meet their expectations. You will be a role model to the team, supporting your Team Manager in operational duties and contributing to the overall success of the store.
Key Responsibilities:
- Provide exceptional customer service, ensuring that every client feels valued and respected.
- Build strong relationships with clients, understanding their needs and preferences.
- Support Team Manager in operational duties, contributing to the overall success of the store.
- Proactively outreach to clients to achieve individual and team goals.
- Execute best practices, optimizing hospitality and store amenities to create unique experiences.
Requirements:
- 3-5 years of prior retail/retail operations experience.
- Comprehensive knowledge of stock and store operations, visual merchandising, after sales, and administration.
- Passion for the brand.
- Flexibility to perform different tasks based on day-to-day business needs.
- Previous jewelry retail experience preferred.
- Previous Gemological Institute of America (GIA) or equivalent Graduate Gemologist degree course work.
- Proficiency in other languages.
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