Senior Brand Ambassador

2 weeks ago

London, Greater London, United Kingdom Charlotte Tilbury Full time
Job Title: Senior Brand Ambassador

An ambassador for the Charlotte Tilbury brand, the Senior Brand Ambassador will reflect the brand values and customer base. This role is responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers.

Main Responsibilities:
  • Sales: Drive financial results in store to meet and exceed plan, including Key Performance Indicators (KPI's) such as Average Unit Sales (AUS) and Items Per Transaction (IPT).
  • Customer Service: Manage customer queries, build partnerships with the Account Executive and Area Trainer, and take every opportunity to extend exceptional customer service beyond the in-store experience.
  • Inventory and Store Standards: Maintain the required inventory levels, accurate stock files, and ensure that the counter is 'customer ready' from open to close of business.
  • Retail Partner Relationships: Establish and develop a cooperative and mutually respectful relationship with the store retail operations team.

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