Customer Service Representative

1 week ago


Crudwell, United Kingdom Outdoor and Cycle Concepts Ltd Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Care team, you will be responsible for delivering exceptional service to our customers, promoting our products, and driving sales.

Key Responsibilities
  • Customer Service: Provide outstanding service to customers via various channels, ensuring a positive and friendly experience throughout the customer journey.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products, enabling you to make informed recommendations and drive sales.
  • Team Collaboration: Work closely with colleagues to achieve departmental and personal service level agreements and KPIs.
  • Continuous Improvement: Stay up-to-date with company standards and best practices, identifying opportunities for process improvements and implementing changes as needed.
What We Offer
  • Competitive Salary: £24,960 per annum.
  • Product Discounts: 40-60% discount across our range of products.
  • Holiday Entitlement: 33 days holiday (including bank holidays).
  • Pension Scheme: Company pension scheme.
  • Perks: Access to Perkbox, offering discounts and savings on a wide range of products and services.


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