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Customer Service Representative

2 months ago

Crudwell, United Kingdom Outdoor and Cycle Concepts Ltd Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Customer Care team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional service to our customers, promoting our products, and driving sales through excellent customer service and product knowledge.

Key Responsibilities
  • Deliver outstanding service to customers via various channels, including telephone, chat, and email.
  • Drive sales through excellent customer service and product knowledge.
  • Meet departmental and personal service level agreements and KPIs in line with company standards.
What We Offer
  • A competitive base salary of £24,960 per annum.
  • A 40-60% discount across our range of products.
  • 33 days holiday (including bank holidays).
  • A company pension scheme.
  • Access to Perkbox, offering discounts and savings on a wide range of products and services.