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Customer Service Representative

2 months ago

crudwell, United Kingdom Outdoor and Cycle Concepts Ltd Full time
Customer Care Executive

Are you passionate about delivering exceptional service to outdoor enthusiasts? We're seeking a skilled Customer Care Executive to join our team at Outdoor and Cycle Concepts Ltd.

About the Role:

  • Provide outstanding service via telephone, chat, and email to customers.
  • Build rapport quickly to understand and meet each customer's unique needs.
  • Represent our company with passion, ensuring a positive and friendly experience throughout the customer journey.
  • Drive sales through excellent customer service and product knowledge.
  • Maintain high accuracy and attention to detail.
  • Meet departmental and personal service level agreements and KPIs in line with company standards.

What We Offer:

  • Competitive base salary of £24,960 per annum.
  • 40-60% discount across our range of products.
  • 33 days holiday (including bank holidays).
  • Company pension scheme.
  • Access to Perkbox, offering discounts and savings on a wide range of products and services.

Join Our Team:

As a valued member of our team, you'll be part of a thriving company with exciting prospects. You'll have the opportunity to grow with us and make a real impact in the outdoor industry.

Apply Now:

If you're ready to take your customer service skills to the next level, apply today to join our dynamic team at Basecamp, Kemble.