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Customer Service Executive

2 months ago

Crudwell, United Kingdom Outdoor and Cycle Concepts Ltd Full time

Join Our Team as a Customer Care Executive

Location: Basecamp, Kemble

Salary: £24,960 per annum

Hours: Full Time (40 hours per week)



If you want to know about the requirements for this role, read on for all the relevant information.

Are you ready for your next adventure? Do you want to be part of a thriving company with exciting prospects? Join us at one of the UK’s leading outdoor retailers and become a key player in our Customer Care team


As a valued member of the Outdoor and Cycle Concepts group—home to Cotswold Outdoor, Runners Need, and Snow + Rock—you’ll be at the forefront of delivering exceptional service to outdoor enthusiasts. Help us promote sustainability and support our customers with top-notch products from world-leading brands.


What You’ll Do:

  • Deliver outstanding service via telephone, chat, and email.
  • Build rapport quickly to understand and meet each customer’s unique needs.
  • Represent our company with passion, ensuring a positive and friendly experience throughout the customer journey.
  • Drive sales through excellent customer service and product knowledge.
  • Maintain high accuracy and attention to detail.
  • Meet departmental and personal service level agreements and KPIs in line with company standards.


You’ll Be a Great Fit If:

  • You have excellent people skills and a confident, positive attitude.
  • You bring experience in customer service and thrive in a team environment.


What We Offer:

  • Competitive base salary of £24,960 per annum.
  • 40-60% discount across our range of products.
  • 33 days holiday (including bank holidays).
  • Company pension scheme.
  • Access to Perkbox, offering discounts and savings on a wide range of products and services.


If you’re ready to make a real impact and grow with us, apply today to join our dynamic team at Basecamp, Kemble

Apply Now and start your journey with us