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Customer Service Representative

2 months ago

Crudwell, United Kingdom Outdoor and Cycle Concepts Ltd Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Outdoor and Cycle Concepts Ltd.

Key Responsibilities:

  • Deliver exceptional customer service through proactive communication and problem-solving.
  • Build strong relationships with customers to understand their needs and preferences.
  • Represent the company with passion and enthusiasm, ensuring a positive and friendly experience throughout the customer journey.
  • Drive sales through excellent customer service and product knowledge.
  • Maintain high accuracy and attention to detail in all aspects of the role.
  • Meet departmental and personal service level agreements and KPIs in line with company standards.

Requirements:

  • Excellent communication and interpersonal skills.
  • Experience in customer-facing roles and a proven track record of delivering exceptional customer service.

What We Offer:

  • A competitive base salary.
  • A comprehensive benefits package, including a company pension scheme and access to Perkbox.
  • Ongoing training and development opportunities to support your career growth.