Customer Service Representative

1 week ago

Crudwell, United Kingdom Outdoor and Cycle Concepts Ltd Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Outdoor and Cycle Concepts Ltd.

Key Responsibilities:

  • Deliver exceptional customer service through proactive communication and problem-solving.
  • Build strong relationships with customers to understand their needs and preferences.
  • Represent the company with professionalism and enthusiasm, ensuring a positive customer experience.
  • Drive sales growth through effective customer engagement and product knowledge.
  • Maintain high levels of accuracy and attention to detail in all aspects of the role.
  • Meet or exceed departmental and personal service level agreements and key performance indicators (KPIs) in line with company standards.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build rapport quickly with customers.
  • Proven experience in customer-facing roles, with a strong track record of delivering exceptional service.

What We Offer:

  • A competitive base salary and benefits package.
  • A comprehensive training program to support your career development.
  • The opportunity to work with a leading outdoor retailer and be part of a dynamic team.
  • A range of employee benefits, including discounts on products and services.

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