Claims Resolution Specialist

1 day ago


Leamington Spa, Warwickshire, United Kingdom Volvo Group Full time
Company Overview

Volvo Trucks UK is a leading manufacturer of trucks and buses, renowned for innovation, reliability, and sustainability. Our commitment to excellence has been recognized globally, with our latest achievement being the Volvo FH Electric winning the "International Truck of the Year" award.

Job Summary

We are seeking an experienced Claims Resolution Specialist to join our team in Warwick. As a Warranty and Contract Claims Administrator, you will play a pivotal role in ensuring the seamless operation of our Volvo Truck dealerships across the UK and Ireland.

Key Responsibilities:
  1. Handle business-to-business claims, managing communication and documentation through emails and internal systems.
  2. Assess claims and ensure the legitimacy of parts and labour, addressing any anomalies with the dealership when necessary.
  3. Follow up on rejected or adjusted claims and negotiate settlements with relevant parties.
  4. Process customer parts warranty claims received at the dealership.
  5. Prepare ad-hoc reports as required.
Requirements:
  • Experience within an administration role (preferably within the motor industry).
  • Microsoft Office skills, including Office 365.
  • Highly self-motivated with the ability for lateral thinking.
  • Effective communication skills at all professional levels.
  • Proficient in meeting tight deadlines and working systematically.
Benefits:
  • Competitive salary: £38,000 per annum, negotiable based on experience.
  • Annual Company Bonus 5%.
  • Pension scheme, matched up to 7% of your salary.
  • Employee Assistance Programme, providing wellness, mindfulness, and counselling services.
  • Generous holiday allowance, starting at 25 days and growing to 30 days with length of service.
  • Discounts on various purchases, including shopping vouchers, cinema tickets, holidays, and travel.
  • Access to MyGymDiscounts and MyActiveDiscounts.
About Us:

At Volvo Group, we value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave. We believe in investing in our employees' growth and well-being, offering various training and development opportunities. Join us in shaping the future landscape of efficient, safe, and sustainable transport solutions.



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