ICT Support Specialist
4 weeks ago
We are seeking a highly motivated and detail-oriented ICT Support Specialist to join our team at Telent Technology Services Ltd. As an ICT Support Specialist, you will be responsible for providing technical support for various software applications, assisting end users with technical issues, and helping maintain and improve IT systems.
Key Responsibilities- Resolve application support tickets for assigned application service, escalating complex issues.
- Provide excellent customer service and support to ensure timely and effective resolution of user issues.
- Help monitor application performance, identify issues, raise appropriate risks, and assist in implementing resolutions or improvements to the service.
- Analyze application software subscriptions, performing regular access reviews to ensure our systems and data are secure and compliant with relevant standards and legislation.
- Assist in the development of application roadmaps and implementation of projects, taking part in key software development lifecycle activities.
- Monitor and analyze system performance and capacity, providing recommendations for improving the application service.
- Maintain application support policies and procedures to ensure adherence to ITIL standards.
- Support user adoption in the delivery of product knowledge and training sessions to application user groups.
- A basic understanding of IT systems, software applications, and troubleshooting methods.
- A BTEC/A-Level or equivalent in an IT-related subject (desirable).
- Must be over the age of 18 by January 2025.
- The qualification you gain will be a Level 4 Application Support Lead.
- 34 days holiday, including public holidays, plus the option to buy or sell five days each year.
- Company pension scheme.
- A range of family-friendly policies.
- Occupational health support and wellbeing portal.
- Discounts on cinema, restaurants, and shopping with Telent Reward scheme.
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