ICT Support Specialist
4 weeks ago
About the Role:
This is an exciting opportunity to join our team as an ICT Support Specialist, where you will play a key role in providing technical support for various software applications. You will work closely with our experienced IT team, learning and developing important skills required in this role.
Key Responsibilities:
- Resolve application support tickets for assigned application service, escalating complex issues.
- Provide excellent customer service and support to ensure timely and effective resolution of user issues.
- Help monitor application performance, identify issues, raise appropriate risks and assist in implementing resolutions or improvements to the service.
- Analyse application software subscriptions, performing regular access reviews to ensure our systems and data are secure and compliant with relevant standards and legislation.
- Assist in the development of application roadmaps and implementation of projects, taking part in key software development lifecycle activities.
- Monitor and analyse system performance and capacity and provide recommendations for improving the application service.
- Maintain application support policies and procedures to ensure adherence to ITIL standards.
- Support user adoption in the delivery of product knowledge and training sessions to application user groups.
About Us:
Telent Technology Services Ltd is a leading technology company and specialist in the design, build, support and maintenance of the UK's critical digital infrastructure. We help connect thousands of people and communities, using the best technology and innovation available.
What We Offer:
- 34 days holiday, including public holidays, plus the option to buy or sell five days each year.
- Company pension scheme.
- A range of family-friendly policies.
- Occupational health support and wellbeing portal.
- Discounts on cinema, restaurants and shopping with Telent Reward scheme.
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