ICT Service Desk Support Specialist

3 weeks ago


Leamington Spa, Warwickshire, United Kingdom Hays DT - Midlands Full time

Role Overview

Hays Technology is seeking a skilled Service Desk Analyst to join a dynamic public sector client's team on a contract basis.

Key Responsibilities

  • Provide expert technical support to systems users via phone and remote support software.
  • Accurately record and manage all incidents raised via the ICT service desk system.
  • Triage, categorize, and prioritize incidents presented via the employee self-service portal.
  • Ensure seamless management of system user accounts and access rights within the service desk ticket management solution.
  • Monitor incidents according to SLAs and escalate concerns as necessary.

Requirements

  • A graduate looking to start their IT career or an individual with previous service desk experience.
  • Excellent communication and customer service skills.
  • Proven team working experience.

About the Role

This is an exciting opportunity for a motivated and detail-oriented individual to join Hays DT - Midlands and contribute to the success of our clients.


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