ICT Service Desk Support Specialist
3 weeks ago
Role Overview
Hays Technology is seeking a skilled Service Desk Analyst to join a dynamic public sector client's team on a contract basis.
Key Responsibilities
- Provide expert technical support to systems users via phone and remote support software.
- Accurately record and manage all incidents raised via the ICT service desk system.
- Triage, categorize, and prioritize incidents presented via the employee self-service portal.
- Ensure seamless management of system user accounts and access rights within the service desk ticket management solution.
- Monitor incidents according to SLAs and escalate concerns as necessary.
Requirements
- A graduate looking to start their IT career or an individual with previous service desk experience.
- Excellent communication and customer service skills.
- Proven team working experience.
About the Role
This is an exciting opportunity for a motivated and detail-oriented individual to join Hays DT - Midlands and contribute to the success of our clients.
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