ICT Support Specialist

2 weeks ago

Leamington Spa, Warwickshire, United Kingdom ENGINEERINGUK Full time
Job Title: ICT Application Support Job Summary: We are seeking a highly motivated and detail-oriented ICT Application Support professional to join our team. As a key member of our IT department, you will be responsible for providing technical support for various software applications, assisting end-users with technical issues, and helping maintain and improve IT systems. Key Responsibilities: * Triage all application engagement requests and allocate them to the appropriate product teams for resolution * Resolve application support tickets for assigned application services, escalating complex issues * Provide excellent customer service and support to ensure timely and effective resolution of user issues * Help monitor application performance, identify issues, raise appropriate risks, and assist in implementing resolutions or improvements to the service * Analyze application software subscriptions, performing regular access reviews to ensure our systems are secure and compliant with relevant standards and legislation * Assist in the development of application roadmaps and implementation of projects, taking part in key software development lifecycle activities * Monitor and analyze system performance and capacity, providing recommendations for improving the application service * Maintain application support policies and procedures to ensure adherence to ITIL standards * Support user adoption in the delivery of product knowledge and training sessions to application user groups Requirements: * Passion for ICT and IT solutions * Effective communication skills, both written and verbal * Basic understanding of IT systems, software applications, and troubleshooting methods * BTEC/A-Level or equivalent in an IT-related subject (desirable) * Must be over the age of 18 What We Offer: * 34 days holiday, including public holidays, plus the option to buy or sell five days each year * Company pension scheme * A range of family-friendly policies * Occupational health support and wellbeing portal * Discounts on cinema, restaurants, and shopping with Telent Reward scheme About Us: Telent is a leading technology company and specialist in the design, build, support, and maintenance of mission-critical communications and technology. We help connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance.

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