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ICT Support Specialist

2 months ago

Leamington Spa, Warwickshire, United Kingdom H&R Talent Full time
About the Role

We are seeking an experienced ICT Support Administrator to join our team on a permanent basis. As a key member of our IT department, you will be responsible for providing support, advice, and guidance to users, as well as assisting in the administration of our IT and Telephony systems.

Key Responsibilities
  • Provide first and second-line support to all staff, including troubleshooting hardware and software problems.
  • Assist in the implementation of new IT and Communications equipment or services.
  • Advise management of any system failures and keep them informed of progress in the ICT Manager's absence.
  • Develop skills and expertise in areas that improve delivery of support and management of systems, software, or services.
  • Basic network administration and troubleshooting.
  • Communicate effectively with end-users, both on-site and remotely.
  • Liaise with third-party support teams and consultants.
Requirements
  • A minimum of 2 years' experience in a similar ICT role, preferably in a legal service setting.
  • Hold a relevant ICT qualification.
  • Strong Microsoft Office skills.
  • Experience with Office 365 administration.
  • Problem-solving and analysis skills.
  • Personal qualities of loyalty and discretion.
  • Ability to travel between offices.