ICT Support Specialist

3 weeks ago

Leamington Spa, Warwickshire, United Kingdom Telent Technology Services Ltd Full time
About the Role

We are seeking a highly motivated and detail-oriented ICT Support Specialist to join our team at Telent Technology Services Ltd. As an ICT Support Specialist, you will play a critical role in providing technical support for various software applications, assisting end-users with technical issues, and helping maintain and improve IT systems.

Key Responsibilities
  • Resolve application support tickets for assigned application services, escalating complex issues.
  • Provide excellent customer service and support to ensure timely and effective resolution of user issues.
  • Help monitor application performance, identify issues, raise appropriate risks, and assist in implementing resolutions or improvements to the service.
  • Analyse application software subscriptions, performing regular access reviews to ensure our systems and data are secure and compliant with relevant standards and legislation.
  • Assist in the development of application roadmaps and implementation of projects, taking part in key software development lifecycle activities.
  • Monitor and analyse system performance and capacity, providing recommendations for improving the application service.
  • Maintain application support policies and procedures to ensure adherence to ITIL standards.
  • Support user adoption in the delivery of product knowledge and training sessions to application user groups.
Requirements
  • This role would suit someone who is passionate about ICT and IT solutions and motivated to pursue a career within this technical field.
  • We don't require individuals with experience, as we will provide full training in all aspects of the role.
  • You will need to take ownership of your tasks and personal development.
  • Ideal if the candidate has a basic understanding of IT systems, software applications, and troubleshooting methods.
  • BTEC/A-Level or equivalent in IT-related subject (desirable).
  • Must be over the age of 18.
  • The qualification you gain will be a Level 4 Application Support Lead.
What We Offer
  • 34 days holiday, including public holidays, plus the option to buy or sell five days each year.
  • Company pension scheme.
  • A range of family-friendly policies.
  • Occupational health support and wellbeing portal.
  • Discounts on cinema, restaurants, and shopping with Telent Reward scheme.

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