Service Desk Analyst
4 weeks ago
Hays Technology is seeking a skilled Service Desk Analyst to provide top-notch support to their public sector client on a contract basis.
Key Responsibilities:
- Offer expert guidance and advice to systems users via telephone and remote support software.
- Ensure accurate and clear recording of all incidents raised via the ICT service desk system.
- Triage, categorise, and prioritise all incidents presented via the employee self-service portal.
- Manage and record all changes to systems user accounts or user access rights in the service desk ticket management solution.
- Monitor incidents according to the appropriate SLA or Support Agreement and escalate concerns as necessary.
Requirements:
- A graduate looking to start their IT career or someone with previous service desk experience.
- Proven customer service experience.
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Front Desk Host
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Systems Support Analyst
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Systems Support Analyst
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Document Analyst
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Service Desk Agent
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Data Analyst
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Senior Business Analyst
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Intelligence Analyst
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Business Development Credit Analyst
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Service Design Engineer
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Senior Financial Analyst
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Digital Service Architect
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Service Designer Professional
1 week ago
Leamington Spa, Warwickshire, United Kingdom Telent Technology Services Ltd Full timeAbout the Role: We are seeking a Service Designer to join our team at Telent Technology Services Ltd. This is an exciting opportunity for a skilled professional to design, transition, and deliver new or modified IT services that align with business objectives and deliver value to our clients. Responsibilities: As a Service Designer, you will be responsible...
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Senior Commercial Data Analyst
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IT Support Specialist
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Document Analyst Professional
1 week ago
Leamington Spa, Warwickshire, United Kingdom Brellis Recruitment Full timeThe Role: A Document Analyst at Brellis RecruitmentJob Description:This exciting role will suit candidates who thrive in an analytical environment and enjoy details. The successful candidate will join a dynamic team dedicated to creating detailed document templates used within the key business application.Key Responsibilities:Preparing questionnaire...
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Finance Data Analyst
4 weeks ago
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Front Desk Assistant
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Financial Analyst
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Front Desk Administrator
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