IT Support Engineer Apprentice

4 weeks ago


Leamington Spa, Warwickshire, United Kingdom Telent Technology Services Ltd Full time

As an ICT Engineer Apprentice, you will be working as part of a company that affects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialties, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry-leading qualifications. We rely on our Early Careers Talent to become our leaders of the future, so it is vitally important for us to find individuals with passion and potential to achieve together.

Key Responsibilities:
  • Provision of 2nd and 3rd line remote and in-person IT support of End User Compute environment, software distribution and software packaging.
  • Learn how to document existing IT solutions and processes.
  • Identify improvements to existing IT solutions and processes.
  • Incident, Service Request & Asset management.
  • On-site support and touch labour for other ICT related services.
  • Implement and support solutions for the End User Compute environment including services such as M365, SCCM, Intune, WuFB.
  • Undertake computer system planning and design in conjunction with the ICT partners.
  • Monitor and analyse computer system performance and capacity, and provide recommendations for improving the computing infrastructure.

This role would suit someone who is passionate about ICT and IT solutions. Someone who is motivated to pursue a career within this technical field. We don't require individuals with experience as we will provide full training in all aspects of the role to ensure safe working practices are met.

What We Offer:
  • A mobile phone and laptop.
  • MS Office Suite & O365.
  • A range of family-friendly policies.
  • Discounts on Cinema, Restaurants, and Shopping with Telent Reward scheme.

Telent is a leading technology company and specialist in the design, build, support, and maintenance of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance.



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