Warranty and Contract Claims Specialist

3 weeks ago


Leamington Spa, Warwickshire, United Kingdom Volvo Group Full time

Volvo Trucks is a leader in the transportation sector, renowned for innovation, reliability, and sustainability. Our commitment to excellence has been recognised globally, with our latest achievement being the Volvo FH Electric winning the "International Truck of the Year" award.

As a Warranty and Contract Claims Administrator, you will play a pivotal role in ensuring the seamless operation of our Volvo Truck dealerships across the UK and Ireland. You will work through a queue of claims, cross-referencing with other teams and information sources to complete the claims.

Key Responsibilities:

  • Manage business-to-business claims, handling communication and documentation through emails and our internal systems.
  • Assess claims and ensure the legitimacy of parts and labour, addressing any anomalies with the dealership when necessary.
  • Follow up on rejected or adjusted claims and negotiate settlements with relevant parties.
  • Process customer parts warranty claims received at the dealership.
  • Prepare ad-hoc reports and collaborate with Technical Support Teams to supply necessary supporting documentation for the claims.

What We Offer:

  • Professional growth and development opportunities.
  • Medical insurance and pension scheme.
  • Employee Assistance Programme and generous holiday allowance.
  • Discounts on various purchases and fitness perks.
  • Enhanced family-friendly policies, including maternity leave and paternity leave.

About Us:

We are a close-knit team of seasoned Claim Handlers and a supportive Claims Manager, where your skills and expertise will be valued. Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive in a safe and supportive environment.

At Volvo Group, we are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.



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