Warranty and Contract Claims Specialist

4 weeks ago


Leamington Spa, Warwickshire, United Kingdom Volvo Group Full time
Job Title: Warranty and Contract Claims Administrator

Location: Warwick (Hybrid - 40% working from home)

Salary: Competitive with Annual Company Bonus 5%

About the Role

We are seeking a highly skilled Warranty and Contract Claims Administrator to join our team at Volvo Trucks UK. As a key member of our Claims Team, you will play a vital role in ensuring the seamless operation of our Volvo Truck dealerships across the UK and Ireland.

Key Responsibilities
  • Manage a queue of claims, cross-referencing with other teams and information sources to complete the claims.
  • Utilize investigatory skills to delve into resources available to determine the accuracy of the claim and identify any anomalies present.
  • Follow up on rejected or adjusted claims and negotiate settlements with relevant parties.
  • Process customer parts warranty claims received at the dealership.
  • Prepare ad-hoc reports and collaborate with Technical Support Teams to supply necessary supporting documentation for the claims.
  • Provide a professional service throughout the warranty and contract claim handling process.
What We Offer

We believe in investing in our employees' growth and well-being. Here are some of the benefits you can enjoy:

  • Professional growth and development: Unlock your potential through various training and development opportunities.
  • Medical Insurance: Medical coverage is provided by Bupa.
  • Pension scheme: Matched up to 7% of your salary, including death in service cover.
  • Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.
  • Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
  • Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
  • Fitness perks: Access MyGymDiscounts and MyActiveDiscounts. Make use of our onsite Gym.
  • Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.
About Us

Volvo Trucks UK is a powerhouse in the transportation sector, renowned for innovation, reliability, and sustainability. Our commitment to excellence has been recognised globally, with our latest achievement being the Volvo FH Electric winning the "International Truck of the Year" award for 2024.

At Volvo Group, we believe in investing in our employees' growth and well-being. We offer a range of benefits and opportunities for professional development, making us an attractive employer for those who share our values and passion for innovation.

Join us today and be part of a team that is shaping the future of transportation and making a positive impact on society.



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