Customer Experience Agent

1 week ago


Manchester, United Kingdom InterQuest Group Full time

At InterQuest Group, we are seeking a skilled Customer Experience Agent to join our team at Manchester Airport. This permanent position operates on a 4 days on, 4 days off schedule, with shifts beginning at 3am and ending at 2pm.

The successful candidate will oversee the operational efficiency and customer service standards at various check-in facilities and self-service kiosks within the airport. Key responsibilities include:

  • Operational Oversight: Monitor Ground Handling Agent (GHA) staff to ensure proper positioning, adherence to procedures, and active promotion of automation technologies.
  • Queue Management: Ensure queueing barriers are set up correctly and that GHA staff effectively manage passenger flow.
  • Operational Readiness: Confirm the readiness of Self-Service Kiosks (SSKs), Self-Service Bag Drops (SSBDs), and check-in desks.
  • Housekeeping and Compliance: Verify the correct placement of airline branding, signage, and materials at check-in facilities.

We offer a competitive salary of £29,000 pro rata and excellent opportunities for career growth.


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