Customer Experience Specialist

1 week ago


Manchester, United Kingdom InterQuest Solutions Full time

**Role Overview**

We are seeking an experienced Customer Care Agent to join our team at Manchester Airport, where terminal two has undergone a major revamp.

This permanent position operates on a 4 days on, 4 days off schedule, with shifts beginning at 3am and ending at 2pm. The role involves overseeing the operational efficiency and customer service standards at various check-in facilities and self-service kiosks within the airport.

Main Responsibilities:

  • Monitor Ground Handling Agent (GHA) staff to ensure proper positioning, adherence to procedures, and active promotion of automation technologies.
  • Ensure queueing barriers are set up correctly and that GHA staff effectively manage passenger flow.
  • Confirm the readiness of Self-Service Kiosks (SSKs), Self-Service Bag Drops (SSBDs), and check-in desks.
  • Verify the correct placement of airline branding, signage, and materials at check-in facilities.

Skills and Qualifications:

  • Strong organizational abilities
  • Ability to work under pressure
  • Problem-solving skills
  • Team collaboration
  • Time management
  • Flexibility and adaptability
  • Basic IT proficiency

About the Company: InterQuest Solutions is a leading provider of customer care services. Salary: £29,000 pro rata (approximately $37,530 USD).

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