Customer Experience Specialist
1 week ago
**Role Overview**
We are seeking an experienced Customer Care Agent to join our team at Manchester Airport, where terminal two has undergone a major revamp.
This permanent position operates on a 4 days on, 4 days off schedule, with shifts beginning at 3am and ending at 2pm. The role involves overseeing the operational efficiency and customer service standards at various check-in facilities and self-service kiosks within the airport.
Main Responsibilities:
- Monitor Ground Handling Agent (GHA) staff to ensure proper positioning, adherence to procedures, and active promotion of automation technologies.
- Ensure queueing barriers are set up correctly and that GHA staff effectively manage passenger flow.
- Confirm the readiness of Self-Service Kiosks (SSKs), Self-Service Bag Drops (SSBDs), and check-in desks.
- Verify the correct placement of airline branding, signage, and materials at check-in facilities.
Skills and Qualifications:
- Strong organizational abilities
- Ability to work under pressure
- Problem-solving skills
- Team collaboration
- Time management
- Flexibility and adaptability
- Basic IT proficiency
About the Company: InterQuest Solutions is a leading provider of customer care services. Salary: £29,000 pro rata (approximately $37,530 USD).
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