Customer Experience Specialist

3 weeks ago


Manchester, United Kingdom PHMG Full time
Key Responsibilities

As a Customer Experience Specialist, you will be responsible for creating technical client presentations regarding cloud telephony platform capabilities, illustrating all routes of calls within the system and consulting and providing technical assistance to account management teams.

You will also be required to troubleshoot and highlight areas of improvement to existing telephony configurations, restructure and reconfiguration of Cloud Telephony systems and speak with clients about telephony system capabilities.

The ideal candidate will have experience in multi-project management, configuration and implementation of audio onto cloud-based phone systems and excellent communication and administrative skills.

We offer a competitive salary of £34,000 OTE, making this an excellent opportunity for anyone looking to develop their skills in cloud telephony and customer experience.



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