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Customer Experience Specialist
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We are looking for a Customer Experience Specialist to join our Customer Care Team at Car Finance 247. As a key member of our team, you will be responsible for resolving customer complaints in a timely and professional manner. You will own non-regulated and/or regulated complaint cases, ensuring that customers receive a high level of service and complaints are fully resolved.
The ideal candidate will have experience in complaint handling, case management, and building strong relationships with internal and external clients. You will also identify trends and opportunities to improve service levels and contribute to the development of processes to ensure high-quality customer experiences.
This is an exciting opportunity to work with a market-leading business that prides itself on employee development and well-being. Our benefits package includes subsidised onsite parking, free fruit, barista bar, and juice bar, onsite gym, free transport to and from Piccadilly, birthday off, enhanced maternity, paternity, and adoption leave pay, discount club, healthcare cash plan, free Employee Assistance Programme, excellent career progression across the business, and much more.
Our company is committed to providing outstanding tech, streamlined processes, and amazing people to drive personalised and high-quality customer experiences. We create innovative solutions to cement our position as leaders in every aspect of our business. As an equal opportunity employer, we value diversity and inclusion and welcome applications from talented individuals who share our vision.
