Customer Service Agent
1 week ago
We are looking for a Customer Service Agent to join our team at Search Consultancy in Manchester. As a Customer Service Agent, you will provide top-notch customer service and technical support to clients.
About the Job:
- You will manage multiple mailboxes and emails to ensure timely resolution of issues.
- Deliver excellent customer service and build strong relationships with clients.
- Schedule jobs within an agreed timeframe and chase up jobs to be completed.
- Manage and update critical issues daily, ensuring complete transparency.
- Update systems to process maintenance work efficiently.
- Raise invoices and purchase orders as needed.
Key Skills and Qualifications:
- IT skills and ability to work under pressure.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
Salary: £25,459 per annum.
We are committed to equality and diversity in the workplace and welcome applications from all suitably qualified candidates.
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