Thai Customer Service Agent

3 weeks ago


Manchester, United Kingdom Bullfinch Recruitment Full time

**About our Partner (client)**

Calling all customer service superstars Gear up for an exciting opportunity to join a dynamic team supporting a pioneering gaming startup. This innovative company is on a mission to conquer the gaming universe with cutting-edge tech and unforgettable experiences. Though their team might be small, their ambitions are as boundless as the digital realms they create.

**About You**

Do you thrive in a fast-paced environment, enjoy helping others, and have a passion for exceeding customer expectations? If so, we want you We're looking for enthusiastic and results-oriented Customer Service Agent to join a growing team.

**Responsibilities**
- Conduct thorough investigations to diagnose and resolve customer issues.
- Communicate effectively and empathetically with customers, building rapport and trust to ensure their satisfaction.
- Adhere to company policies, procedures, and SLAs consistently, prioritizing timely and accurate responses.
- Proactively escalate complex issues and inquiries, while keeping customers informed throughout the resolution process.
- Collaborate with internal teams when required to effectively resolve customer inquiries.
- Maintain a positive and solution-oriented attitude in a fast-paced environment.

**Qualifications**:

- Fluency in Thai and English (both written and spoken) is a must.
- Strong communication and interpersonal skills.
- Previous experience in customer service is preferred.
- Ability to multitask and prioritize in a fast-paced environment.

This position requires a rotating shift schedule consisting of nights, days, and swing shifts. We offer a work-life balance benefit with two proper weekends off per cycle and four consecutive days off after each shift rotation. We are open to discussing individual shift preferences during the interview process.

If you are a motivated individual with excellent Thai language skills and a passion for providing outstanding customer service, we’d love to hear from you.



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