Customer Service Agent

5 months ago


Manchester, United Kingdom Irlam Associates Full time

**Passenger Service Agent**

**Manchester Airport - M90 1QX**
- **Pay : £11.50 PH**:

- **40 Hours per week - Opportunities to do more hours available**:

- **4 on 2 off - Passenger Service Agent**:

- **Need to be flexible to work earlies, lates and nights. Starting as early as 4 am.**

**Role Responsibilities**:

- Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.
- Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
- Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
- Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.
- Assist passengers that are transferring flights
- Communicate to the control and supervisor team recording any additional passengers.

**Requirements for the Role**
- Have a 5 year check able work history carried out by us.

**Benefits**
- Access to our Employee Assistance Programme - 24/7 wellbeing support;
- Sick Pay;
- Recognition Schemes;
- Referral Bonus;
- Paid Parking;
- Quality Uniform and Equipment;
- Enhanced Overtime Rate
- and much more

**Job Types**: Full-time, Permanent

**Salary**: £11.50 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Flexitime
- Night shift
- Overtime
- Weekend availability

Application question(s):

- Have you been a resident in the UK for 5 or more years (Since January 2019)?
- Can you commute to Manchester Airport for a mixture of shifts consisting of earlies, lates and night shifts? (Shifts can start as early as 3:00 AM)
- How many jobs have you had in the last 5 years (Since January 2019)?

Work Location: In person

**Job Types**: Full-time, Permanent

**Salary**: £11.50 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Flexitime
- Night shift

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Manchester (required)

Ability to Relocate:

- Manchester: Relocate before starting work (required)

Work Location: In person


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