Award-Winning Customer Experience Agent

17 hours ago


Manchester, United Kingdom AJ Bell Management Limited Full time
Job Description

As an Award-Winning Customer Experience Agent, you will play a vital role in providing exceptional customer experiences to our clients.

About the Role:

  • To answer inbound calls from customers in a professional and courteous manner
  • To respond to customer emails and messages in a timely and effective way
  • To use secure messaging systems to communicate with customers
  • To work collaboratively with internal teams to ensure seamless customer experiences

Requirements:

  • A minimum of 1 year's experience in a customer-facing role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Pleasant telephone manner and ability to handle difficult situations
  • Familiarity with Microsoft Office applications (Word, Excel, Outlook)

Benefits:

  • Competitive salary: £22,000 - £30,000 per annum
  • 25 days' annual leave, increasing to 31 days with length of service
  • Holiday buy and sell scheme
  • Choice of pension schemes with matched contributions up to 6%

About Us:

AJ Bell Management Limited is a leading financial services company committed to delivering exceptional customer experiences.



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