Membership & Stakeholder Engagement Manager

7 days ago


London Area, United Kingdom Membership Bespoke Full time
About the Role

The Membership & Stakeholder Engagement Manager role is a high-profile opportunity to lead external engagement work and deliver an outstanding membership experience. As a key member of the team, you will be responsible for developing and implementing a stakeholder engagement strategy that aligns with the organisation's aims and growth objectives.

Key Responsibilities
  • Develop and implement a stakeholder engagement strategy that aligns to the overall aims of the Commission, its programme of work, and the growth of the membership base.
  • Work with the Senior Leadership Team to inform the strategic development of membership benefits and membership marketing programmes.
  • Provide input into update reports for workstreams, Advisory Group, Board, and other stakeholders.
  • Gather and share relevant member best practice insights and case studies to drive change aligned to the organisation's objectives.
  • Manage stakeholder mapping and prepare communications to stakeholders and respond to stakeholder enquiries.
  • Be responsible for maintaining effective CRM systems that enable and support the work and provide insights into Member behaviour and preferences.
  • Arrange and attend regular member and stakeholder meetings and events, ensuring feedback and requests are recorded and actioned.
  • Work with colleagues to secure sponsorship and resources for the organisation's work in addition to membership income.
  • Collaborate with the Marketing & Communications Manager to create and distribute collateral and content, including member insights and data, to provide thought leadership and progress priorities.
  • Develop, maintain, and manage an effective and cost-effective strategy for the retention of members across the entire membership.
  • Develop, maintain, and manage membership processes, including retention and renewals, working with colleagues across the organisation.
Requirements

Experience of working with and building relationships with a diverse range of stakeholders, including senior figures, is essential. Proactive and enthusiastic individuals with collaborative interpersonal skills are required. Strategic thinkers with the ability to identify complex problems and proactively take steps to address them are ideal. Knowledge of the skills & talent landscape/HR is desirable. Understanding of and interest in UK national, regional, and local politics is also desirable. Strong communication and written skills are essential.



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