Membership Manager

1 month ago

London, UK, United Kingdom Membership Bespoke Full time

About the Company:

Our client, a Financial Services Membership Body, is currently recruiting a Membership & Stakeholder Engagement Manager. If you are a senior membership professional with experience of recruitment, retention, renewals, engagement, key account management, relationship management, development, journeys, member value propositions, member benefits working in a trade association, professional body, not for profit, membership body, charity, subscription, government, politics, political, Whitehall, Westminster, financial services or similar we would love to hear from you.


About the Role:

The Membership & Stakeholder Engagement Manager role is a high profile, influential and exciting opportunity. As a Stakeholder Engagement & Membership Manager for the organisation, you will be responsible for leading the external engagement work and ensuring they deliver an outstanding membership experience, grow their membership, and deliver on their ambitions.


Responsibilities:

  • Develop and implement a stakeholder engagement strategy that aligns to the overall aims of the Commission, it’s programme of work and the growth of the membership base.
  • Working with Senior Leadership Team, inform the strategic development of membership benefits and membership marketing programmes.
  • Provide input into update reports for workstreams, Advisory Group, Board etc.
  • Gather and share relevant member best practice insights and case studies that help to share good practice and drive change aligned to the organisations’ objectives.
  • Manage stakeholder mapping and prepare communications to stakeholders and respond to stakeholder enquiries.
  • Be responsible for maintenance of effective CRM systems that enables and supports the work and provides insights into Member behaviour and preferences.
  • Arrange and attend regular member and stakeholder meetings and events (with or without colleagues) and ensure feedback and requests recorded and actioned.
  • Work with colleagues to secure sponsorship and resources for our work in addition to membership income.
  • With the Marketing & Communications Manager, create and distribute collateral and content including member insights and data, to provide thought leadership and progress priorities.
  • Working closely with colleagues proactively engage with stakeholders across industry, government, education and training sector and other parties to establish strong working relationships.
  • Develop, maintain and manage an effective and cost-effective strategy for the retention of members across the entire membership.
  • Develop, maintain and manage membership processes including retention and renewals, working with colleagues across the organisation including managing member agreements, maintaining a database of information about members and prospects, supporting member prospecting and outreach.
  • Work with colleagues to secure new members and help retain existing ones.
  • Inform the Programme Director, Chief Executive and other members of the team about the key concerns of members, raising issues and proposing solutions.
  • To attend relevant events to meet and engage with our members, understanding what they value and how else the organisation can support them.


Qualifications:

Experience of working with and building relationships with a diverse range of stakeholders, including with senior figures, essential. Experience of managing membership/accounts or equivalent. Proactive and enthusiastic with collaborative interpersonal skills. Strategic thinker with the ability to identify complex problems and proactively take steps to address them. Knowledge of the skills & talent landscape/HR is desirable. Understanding of and interest in UK national, regional and local politics. Experience of working with government, education and training providers, accreditation bodies, professional bodies etc on skills development is desirable. Strong communication and written skills.


Required Skills:

To apply to this role please send your CV. Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

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