Housing Administrator

7 hours ago

Doncaster, Doncaster, United Kingdom YMCA Doncaster Full time
{"Job Title": "Housing Administrator", "Job Summary": "We are seeking a highly organized and detail-oriented individual to join our accommodation team as a Housing Administrator. In this role, you will be responsible for managing supported accommodation rent collection records, administering applications for accommodation, and maintaining awareness of individual clients' benefit claims. You will also be required to share information about allocations and/or throughput with the local authority and specified others as required.

Key Responsibilities:

* Administer supported accommodation rent collection records in accordance with YMCA Doncaster's policy.
* Administer all applications for accommodation, including addressing incomplete applications, obtaining references and risk information from external professionals, and scheduling interviews.
* Meet clients and applicants as necessary to discuss issues relating to applications, arrears, payment plans, and similar landlord matters.
* Issue warnings relating to payments and other landlord matters in accordance with procedures.
* Maintain awareness of individual clients' benefit claims, due dates, and sanctions.
* Share information about allocations and/or throughput with the local authority and specified others as required.
* Ensure that personal information is shared with applicants, clients, and third parties only in accordance with the association's data protection arrangements.
* Ensure compliance through record audits and deal with designated matters arising from audits, including correction and instruction of staff at various levels.
* Accurately collect and produce data relating to a range of performance indicators.
* Provide regular financial and other reports as required.
* Manage bookings for the Accommodation Manager's client assessment meetings as required.
* Contribute to drawing together evidence relating to quality systems.
* Develop and maintain appropriately professional relationships with members, users, and with other staff, and maintain absolute confidentiality at all times.
* Represent senior staff and the Association positively in all relationships, both internal and external.
* Work within the policies and procedures of YMCA Doncaster and contribute to their development.

Person Specification:

* Experience of managing a varied workload effectively and efficiently without close line-management, including experience of working to a daily, weekly, and monthly routine with scope for interruptions where necessary.
* A business-like focus, prioritizing maximizing occupancy and rent collection.
* Strong attention to detail and high levels of accuracy when inputting data and creating reports.
* Able to be assertive and tenacious, and to use that ability on a daily basis.
* Comfortable working with financial records, transactions, and calculations.
* Able to use Microsoft Word and Excel to a high standard.
* Able to work within organizational procedures.
* Effective verbal and written communication skills, including the ability to communicate well with colleagues, as well as customers or clients with complex needs and/or challenging behaviors.
* Experience of maintaining confidentiality and appropriate relationships, and a clear understanding of the importance of those.
* Able to work to the Vision and Values of YMCA Doncaster.
* Able to represent the Association positively, professionally, and with credibility.

If you are a motivated and organized individual with a passion for delivering excellent customer service, we encourage you to apply for this exciting opportunity.

Please note that this is an on-site position, based in our Wood Street accommodation project, and is not currently available for remote/home working due to the nature of the work.

We look forward to receiving your application.

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