Housing Worker
1 month ago
Job Description Housing Worker Location Doncaster DN : We are looking for local people to join us as the steady, reliable presence in the lives of vulnerable young people. The work is varied, interesting and sometimes challenging - we need people who are flexible and able to turn their hands to a range of different things during each shift. You will be overseeing the building and the behaviour of thirty young people, and no day is ever predictable (although, after a while, you'll learn to feel it in your toes when something might be brewing). You will be working alone, responsible for everything that happens on your watch. You will be carrying out regular patrols to make sure all is well, and keeping clear, detailed records of everything that happens. If something needs to be addressed, you will be dealing with it - that might include a cleaning task, dealing with anti-social behaviour or damage, investigating an incident or liasing with the emergency services. We offer genuinely meaningful work, a good rate of pay, a reliable income and a role that can be permanent if you want that - or a springboard to a career in housing or charity work, giving you a superb grounding in the whole range of frontline issues. HOURS OF WORK An average of 40 hours per week, with variable hours, including daytime and night shifts - or select one of our regular work patterns if you prefer. We confirm shifts a minimum of one week in advance. The usual shifts are days (approx. 8-4), evenings (approx. 3-11), nights (approx and weekends (either 8am to 8pm or 8pm to 8am). MAIN RESPONSIBILITIES
- To attend shifts reliably and on time in order to ensure continuous cover.
- To carry out daily administrative tasks, including taking rent, answering telephone calls and providing appropriate information to callers in accordance with procedure.
- To be responsible for client interviews, move-ins and move-outs, including inductions, benefit applications and accompanying paperwork.
- To provide a visible security presence, patrolling premises as scheduled and dealing with issues arising.
- To ensure that buildings and entry points are secure.
- To clean communal areas, bathrooms, toilets and vacant bedrooms as needed.
- To act as the professional point of contact with the emergency and statutory services.
- To monitor CCTV screens and deal with issues arising, and to liaise with police where needed to prevent damage to the YMCA's premises and / or property.
- To ensure that any incidents relating to security, safety, disorder, damage and similar are dealt with to the limits of the position's authority, including informing the relevant manager where necessary.
- To maintain accurate shift logs of patrols, incidents, visitors and other security matters.
- To carry out maintenance tasks, and to oversee contractors as specified by the relevant manager.
- To conduct and record routine checks on hygiene, fire and other safety provisions.
- To supervise access to the laundry and the loan of equipment including the iron and hoover.
- To take appropriate steps to ensure engagement with YMCA Doncaster's support and other programmes, and to take action where a client is unable or unwilling to engage.
- To develop and maintain professional relationships with members, users and with other staff, and to maintain confidentiality at all times.
- To work to the policies and procedures of YMCA Doncaster.
- To participate in a varied rota contributing to the provision of a 24 hour, year round service.
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