Housing Administrator

2 weeks ago

Doncaster, Doncaster, United Kingdom YMCA Doncaster Full time

Job Summary

We are seeking a highly organized and detail-oriented individual to join our Accommodation team at YMCA Doncaster as a Housing Administrator. The successful candidate will be responsible for managing a varied workload, including rent account spreadsheets, regular correspondence, and ensuring that quality standards are being upheld.

Main Responsibilities

  • To administer supported accommodation rent collection records in accordance with YMCA Doncaster's policy and procedures.
  • To manage all applications for accommodation, including addressing incomplete applications, obtaining references and risk information from external professionals, and scheduling interviews.
  • To meet with clients and applicants as necessary to discuss issues relating to applications, arrears, payment plans, and other landlord matters.
  • To issue warnings relating to payments and other landlord matters in accordance with procedures.
  • To maintain awareness of individual clients' benefit claims, due dates, and sanctions.
  • To share information about allocations and/or throughput with the local authority and specified others as required.
  • To ensure that personal information is shared with applicants, clients, and third parties only in accordance with the association's data protection arrangements.
  • To ensure compliance through record audits and to deal with designated matters arising from audits, including correction and instruction of staff at various levels.
  • To accurately collect and produce data relating to a range of performance indicators.
  • To provide regular financial and other reports as required.
  • To manage bookings for the Accommodation Manager's client assessment meetings as required.
  • To contribute to drawing together evidence relating to quality systems.
  • To develop and maintain professional relationships with members, users, and other staff, and to maintain absolute confidentiality at all times.
  • To represent senior staff and the Association positively in all relationships, both internal and external.
  • To work within the policies and procedures of YMCA Doncaster and to contribute to their development.
  • Other reasonable duties as required from time to time by the Line Manager.

Person Specification

  • Experience of managing a varied workload effectively and efficiently without close line-management, including experience of working to a daily, weekly, and monthly routine with scope for interruptions where necessary.
  • A business-like focus, prioritizing maximizing occupancy and rent collection.
  • Strong attention to detail and high levels of accuracy when inputting data and creating reports.
  • Able to be assertive and tenacious, and to use that ability on a daily basis.
  • Comfortable working with financial records, transactions, and calculations.
  • Able to use Microsoft Word and Excel to a high standard.
  • Able to work within organizational procedures.
  • Effective verbal and written communication skills, including the ability to communicate well with colleagues, as well as customers or clients with complex needs and/or challenging behaviors.
  • Experience of maintaining confidentiality and appropriate relationships, and a clear understanding of the importance of those.
  • Able to work to the Vision and Values of YMCA Doncaster.
  • Able to represent the Association positively, professionally, and with credibility.

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