Housing Support Worker
2 months ago
Job Summary
We are seeking a dedicated and reliable individual to join our team as a Housing Worker at YMCA Doncaster. As a key member of our staff, you will play a vital role in providing a safe and supportive environment for vulnerable young people.
Main Responsibilities
- Attend shifts reliably and on time to ensure continuous cover.
- Carry out daily administrative tasks, including taking rent, answering calls, and providing information to callers in accordance with procedure.
- Be responsible for client interviews, move-ins, and move-outs, including inductions, benefit applications, and accompanying paperwork.
- Provide a visible security presence, patrolling premises as scheduled and dealing with issues arising.
- Ensure that buildings and entry points are secure.
- Clean communal areas, bathrooms, toilets, and vacant bedrooms as needed.
- Act as the professional point of contact with emergency and statutory services.
- Monitor CCTV screens and deal with issues arising, and liaise with police where needed to prevent damage to the YMCA's premises and/or property.
- Ensure that any incidents relating to security, safety, disorder, damage, and similar are dealt with to the limits of the position's authority, including informing the relevant manager where necessary.
- Maintain accurate shift logs of patrols, incidents, visitors, and other security matters.
- Carry out maintenance tasks and oversee contractors as specified by the relevant manager.
- Conduct and record routine checks on hygiene, fire, and other safety provisions.
- Supervise access to the laundry and the loan of equipment, including the iron and hoover.
- Take appropriate steps to ensure engagement with YMCA Doncaster's support and other programs, and take action where a client is unable or unwilling to engage.
- Develop and maintain professional relationships with members, users, and with other staff, and maintain confidentiality at all times.
- Work to the policies and procedures of YMCA Doncaster.
- Participate in a varied rota contributing to the provision of a 24-hour, year-round service.
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