Customer Service Lead

2 weeks ago


Manchester, United Kingdom The Recruitment Co. Careers Full time

We are seeking a skilled Customer Service Lead to join our team at The Recruitment Co. Careers. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences and ensuring the highest levels of satisfaction.

Key responsibilities include:

  • Processing sales orders and collections while planning internal logistics and managing third-party haulage suppliers
  • Covering all roles in the customer service department, including inbound and outbound material handling
  • Setting customer satisfaction targets and collaborating with the team to consistently meet them
  • Interacting daily with customers, responding to queries, and communicating changes to their orders
  • Establishing customer service policies and procedures

The ideal candidate will have a passion for customer satisfaction, be able to find impactful solutions, and genuinely care about each customer's experience. Salary: £26,500 - £28,000 per annum.



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