Customer Service Quality Lead
16 hours ago
Pickfords, Ltd. is seeking a highly motivated CUSTOMER SERVICE QUALITY LEAD to join our team. The successful candidate will be responsible for ensuring that our customers receive exceptional service throughout their journey with us.
Key responsibilities include conducting customer visits during and after moves to assess service quality, investigating claims and complaints thoroughly, and maintaining an up-to-date training matrix for all operational staff.
A strong background in customer service and relationship-building is essential, as is the ability to work effectively in a fast-paced environment.
Salary and Benefits:The successful candidate can expect a salary of £52,000 - £62,000 per annum, depending on experience. Additionally, employees can enjoy a range of benefits, including opportunities for career growth and professional development.
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Customer Service Apprenticeship
6 months ago
Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time**Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...
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Quality Management Lead
3 weeks ago
Manchester, United Kingdom Quality Enterprises USA Full timeJob TitleWe are seeking a Quality Management Lead to join our team at Quality Enterprises USA. As a key member of our organization, you will be responsible for ensuring that our policies and procedures are followed, improving customer experience and outcomes through continuous improvement and analysis of trends.About the RoleThis is an exciting opportunity...
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Customer Service Lead
2 weeks ago
Manchester, United Kingdom Kohl's Peru Full timeJob SummaryWe are looking for a Customer Service Lead to join our team at Kohl's Peru. As a Loss Prevention Specialist, you will be responsible for promoting customer service, engaging customers, and providing deterrence to theft.Main Duties:- Work to promote customer service by greeting and supporting customer needs- Promote a neat store appearance at the...
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Customer Service Team Lead
6 months ago
Manchester, United Kingdom Sherborne Talent Solutions Full time**Customer Service Team Lead** I have an exciting new opening for a passionate and talented individual to fulfil the role of Customer Service Team Lead within the financial solutions sector for my incredibly successful, award-winning client based in a prime location in Manchester city. You will have the chance to make a difference in people's lives by...
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Customer Service Lead
2 weeks ago
Manchester, United Kingdom Fly Full timeWe're seeking an experienced Customer Service Lead to join our team at our Manchester, VT location.The ideal candidate will have a proven track record of delivering exceptional customer service and a strong understanding of what makes a great shopping experience.Responsibilities of the position include:Developing and implementing strategies to drive sales...
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Customer Service Lead
1 week ago
Manchester, United Kingdom Johnson Controls, Inc. Full timeService Delivery LeadWe are looking for an experienced Service Team Leader to join our Aftersales department, responsible for leading a team of customer service professionals and driving business growth through exceptional customer service and team management. This is a challenging opportunity for a skilled professional to utilize their expertise in customer...
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Customer Service Team Lead
1 week ago
Manchester, United Kingdom Accor Hotels Full timeAbout UsThis 3-star hotel is perfectly located in the heart of Bangkok, close to the exhibition centre in Thailand. With 587 cozy rooms featuring modern furniture, flat-screen TVs, mini-fridges, safes, and coffee/tea trays, our guests enjoy a comfortable stay.Job DescriptionWe are seeking an experienced Customer Service Team Lead to join our front office...
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Customer Service Team Lead
5 days ago
Manchester, United Kingdom The Portfolio Group Full timeAt The Portfolio Group, we're seeking an experienced Service Delivery Manager to lead a team of 10 Account Managers. This role requires at least 1 year of experience in customer service team management, preferably within a software company.The successful candidate will support the BrightHR Activation and Engagement Specialist team, meet and exceed personal...
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Customer Service Lead for Social Housing
4 weeks ago
Manchester, United Kingdom Wythenshawe Community Housing Group Full timeJob DescriptionWe are seeking a skilled and experienced Customer Service Lead to join our Income/Rents team at Wythenshawe Community Housing Group (WCHG). The successful candidate will be responsible for managing the delivery of a customer-focused, efficient, and effective income collection service.About the RoleManage officers who oversee WCHG's social...
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Site Quality Lead
2 weeks ago
Manchester, United Kingdom D R Newitt & Associates Full timeRole ProfileWe are looking for a seasoned Technical Services Director to lead our team at D R Newitt & Associates in Greater Manchester. The ideal candidate will have extensive experience in food manufacturing, with a strong understanding of food safety regulations and quality management systems.Main ResponsibilitiesDevelop and implement quality management...
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Customer Service Team Lead
3 weeks ago
Manchester, United Kingdom CV-Library Full timeCustomer Service Team Leader On-site in Manchester office Permanent Position £25k - £26.5k We are partnering with an expanding health tech company who a looking for a Customer Service Team Leader who will be responsible for leading the Service Desk team and overseeing customer support activities. As a Customer Service Team Leader, you...
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Customer Service Coordinator Lead
1 week ago
Manchester, United Kingdom Johnson Controls Full timeJob SummaryWe are seeking a skilled Customer Service Coordinator to oversee scheduling, dispatching, and diary management for our team of engineers. This role involves coordinating planned maintenance and reactive works, completing necessary documents, and working on multiple customer portals.Key ResponsibilitiesSchedule routine service visits and manage...
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Customer Service Lead
1 week ago
Manchester, United Kingdom Entain Group Full timeSports betting and gaming is evolving, with Entain at the forefront. As a key member of our team, you'll drive customer satisfaction and engagement.Job OverviewWe're seeking an experienced Retail Customer Service Manager to join our Entain family. In this role, you'll be responsible for delivering exceptional customer service, driving daily standards, and...
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Customer Service Team Lead
3 weeks ago
Manchester, United Kingdom Raisin Full timeLead Customer Service Team in a Dynamic Financial Services EnvironmentWe are seeking an experienced and skilled Customer Service Team Lead to join our team in Raisin UK. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives, ensuring they have the necessary skills and knowledge to deliver...
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Business Development Director
2 days ago
Manchester, United Kingdom Lead Candidate Full timeBusiness Development Director UK & IrelandAs two leading CDMOs come together, this is a rare opportunity to join an organisation benefitted by a long-established reputation and significant backing. As Business Development Director, you will play a crucial part in driving growth for the organisation’s CDMO services across the UK and Ireland.Key...
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Quality Assurance Professional
3 weeks ago
Manchester, United Kingdom Quality Enterprises USA Full timeJob OverviewAt Quality Enterprises USA, we are seeking a highly skilled Quality Assurance Professional to join our team. This role will be responsible for conducting quality assurance assessments and cross validations to ensure that our policies and procedures are followed, improving customer experience and outcomes through continuous improvement and...
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Business Development Director
2 weeks ago
Manchester, United Kingdom Lead Candidate Full timeBusiness Development Director UK & IrelandAs two leading CDMOs come together, this is a rare opportunity to join an organisation benefitted by a long-established reputation and significant backing. As Business Development Director, you will play a crucial part in driving growth for the organisation’s CDMO services across the UK and Ireland. Key...
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Quality Enablement Lead
8 months ago
Manchester, United Kingdom Jaguar Land Rover Full timeA leading premium automotive business and leading to move towards electric autonomous vehicles. WHAT TO EXPECT Join JLR as we drive a revolution in luxury vehicles and digital experiences. Our mission is to power JLR’s Digital Transformation, by rapidly growing digital capabilities to meet the needs of our luxury brands and an evolving market. We...
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Customer Service Advocate Lead
4 weeks ago
Manchester, United Kingdom Great Places Housing Group Full timeJob OverviewWe are seeking a highly skilled Customer Service Advocate Lead to join our team at Great Places Housing Group. As a key member of our customer service team, you will be responsible for ensuring that all customers receive exceptional service and support.About the RoleThe Customer Service Advocate Lead will act as the main point of contact for...
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Customer Service Team Lead
2 days ago
Manchester, United Kingdom The Portfolio Group Full timeThis is a once-in-a-career opportunity for an exceptional leader to manage and oversee the day-to-day running of the Client Experience team. The successful candidate will provide support and training in all service issues in line with company SLAs as a minimum requirement.With an unrivalled track record of incredibly strong year-on-year growth, our client...