Customer Service Quality Lead

16 hours ago


Manchester, United Kingdom Pickfords, Ltd. Full time
Job Summary:

Pickfords, Ltd. is seeking a highly motivated CUSTOMER SERVICE QUALITY LEAD to join our team. The successful candidate will be responsible for ensuring that our customers receive exceptional service throughout their journey with us.

Key responsibilities include conducting customer visits during and after moves to assess service quality, investigating claims and complaints thoroughly, and maintaining an up-to-date training matrix for all operational staff.

A strong background in customer service and relationship-building is essential, as is the ability to work effectively in a fast-paced environment.

Salary and Benefits:

The successful candidate can expect a salary of £52,000 - £62,000 per annum, depending on experience. Additionally, employees can enjoy a range of benefits, including opportunities for career growth and professional development.



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