Customer Service Lead

6 days ago


Manchester, United Kingdom Johnson Controls, Inc. Full time
Service Delivery Lead
We are looking for an experienced Service Team Leader to join our Aftersales department, responsible for leading a team of customer service professionals and driving business growth through exceptional customer service and team management. This is a challenging opportunity for a skilled professional to utilize their expertise in customer service and team leadership to drive success in our organization.

About the Role
In this role, you will be responsible for scheduling planned maintenance and reactive works, completing relevant documents, and providing exceptional customer service via phone and email. You will also work closely with internal departments to deliver high-quality results and drive business growth.

Key Responsibilities
* Schedule planned maintenance and reactive works for our engineers, ensuring optimal resource utilization and efficient delivery
* Complete relevant documents, such as permits, to ensure compliance and efficiency
* Work on multiple customer portals to manage customer relationships and resolve issues
* Be a point of contact for National customers, providing expert support and guidance
* Manage diaries and re-schedule works for absences or emergency works to minimize disruption

Requirements
* Excellent customer service skills and experience, with a proven track record of delivering high-quality results
* Strong written and verbal communication skills, with the ability to articulate complex information clearly and concisely
* Ability to multi-task in a high-pressure environment, prioritizing tasks and managing competing demands
* Computer proficiency with multiple PC applications, including GANT-based planning/dispatch software

Benefits
The successful candidate will receive a competitive salary of £55,000 per annum, plus comprehensive benefits, including paid holidays and sick pay, pension, life assurance, employee assistance, referral scheme, discounts, cycle to work scheme, and product discounts.

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