Quality Management Lead
4 days ago
We are seeking a Quality Management Lead to join our team at Quality Enterprises USA. As a key member of our organization, you will be responsible for ensuring that our policies and procedures are followed, improving customer experience and outcomes through continuous improvement and analysis of trends.
About the Role
This is an exciting opportunity for a motivated individual to take on a key position in our organization. The successful candidate will have excellent communication skills, good numeracy and literacy skills, and good organizational skills. They will also have strong problem-solving skills and the ability to work independently as well as part of a team.
Responsibilities
The main responsibilities of this role include:
- Conducting quality assurance assessments and cross validations to ensure that policies and procedures are followed.
- Ensuring KPI's and SLA's are achieved.
- Identifying and assisting with the continuous development of departmental processes and procedures.
- Supporting external supplier reviews.
- Analyzing the adequacy of identified risk.
- Collaborating with all teams and colleagues.
- Providing positive and constructive feedback.
- Actively promoting continuous improvement.
- Demonstrating company values and behaviours.
- Contributing to ad-hoc projects or policy updates.
Requirements
To be successful in this role, you will need to have:
- Quality assurance environment experience, including risk and controls principles.
- Problem-solving and continuous improvement principles.
- Data analysis and management information translation.
- Private motor vehicle insurance industry experience.
- Regulated environment experience and knowledge of insurance policy and claims principles.
- Comprehensive understanding of regulatory requirements and company policies.
Benefits
We offer a competitive salary of $70,000 per annum, Monday to Friday working, hybrid working, a fully supportive team, and career development opportunities. We are looking for someone who is self-motivated, enthusiastic, and has a flexible approach and positive attitude. If you are interested in this role, please apply today.
Estimated Salary: $70,000 - $90,000 per annum
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