Customer Service Team Lead

2 weeks ago


Manchester, United Kingdom We Are Adam Full time
About the Role

We are seeking a Customer Service Executive to join our global business based in Manchester. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has experience in managing the end-to-end sales process.

As a Customer Service Executive, you will play a key role in processing sales orders, providing excellent customer service, and handling all inbound inquiries. You will work closely with customers to understand their needs, offer tailored product recommendations, and support them throughout the ordering process.

  • Process orders received via our client website
  • Produce customer quotes and convert these quotes into orders
  • Process customer sample requests
  • Liaise with suppliers in respect of bespoke requests & specific fulfilment requirements
  • Advise customers on our product range - specifically pricing, lead times, artwork requirements, stock levels, and product features
  • Handle customer claims in the event of product quality problems, print issues, or delays
  • Collaborate with internal stakeholders to ensure the smooth running of internal operations including the client journey from order to delivery

Key Skills:

  • Experience working in similar customer service team environments
  • Positive can-do attitude
  • Strong attention to detail
  • Ability to multi-task and manage competing objects and deadlines
  • Excellent written and verbal communication skills and phone manner
  • Good knowledge and experience with Microsoft Word & Excel

The salary for this role is £23,500 basic salary plus commission (£29k OTE), and we offer hybrid working arrangements with 2 days WFH. We also provide extensive company benefits.



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