Mortgage Customer Service Representative

1 month ago

Bradford, Bradford, United Kingdom Yorkshire Building Society Full time
About the Role

We are seeking a highly skilled and customer-focused Mortgage Customer Service Representative to join our team. As a key member of our telephony team, you will be the first point of contact for our new and existing mortgage customers, providing exceptional service and support to ensure a seamless customer journey.

Key Responsibilities
  • Support new and existing customers through various channels, including telephony and digital platforms.
  • Handle a range of customer scenarios, from providing assistance with purchasing their first home to helping existing customers secure a new rate.
  • Complete full eligibility and affordability checks, working collaboratively with our Mortgage Advisors to deliver a seamless customer experience.
Career Development

We prioritize career development and offer opportunities for growth and advancement within the business and specific departments. Our colleagues have successfully pursued their CeMAP qualification and progressed to become successful Mortgage Advisers.

About You

We are looking for passionate individuals who are committed to delivering exceptional customer service. You will work in a fast-paced environment, requiring the ability to work in an agile manner.

  • Previous experience in a telephony-based environment or ability to demonstrate telephony skills.
  • Excellent verbal and listening skills.
  • Previous experience of building positive relationships with colleagues and customers.
  • Knowledge of Microsoft systems.
About Us

At Yorkshire Building Society, we care about people and offer a range of flexible working options without unsocial hours. We prioritize career development, inclusivity, and providing a positive work environment.

We offer a range of benefits, including 25 days' holiday plus Bank Holidays, an on-target bonus of 7% of eligible pay, and contributions to your YBS pension. You will also have access to private medical insurance, dental, and healthcare plans, as well as our self-service benefits portal.

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