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Mortgage Customer Service Representative

1 month ago

Bradford, Bradford, United Kingdom Yorkshire Building Society Full time

About the Role

As a Mortgage Customer Service Representative at Yorkshire Building Society, you'll be the first point of contact for our customers, providing exceptional support and guidance throughout their mortgage journey. Your role will involve handling inbound calls, responding to customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities

  • Supporting customers with mortgage-related queries and concerns
  • Providing accurate and up-to-date information on mortgage products and services
  • Resolving customer complaints and issues in a fair and timely manner
  • Working collaboratively with colleagues to achieve team goals and objectives

About You

We're looking for a customer-focused individual with excellent communication and interpersonal skills. You'll need to be able to work in a fast-paced environment, think on your feet, and provide solutions to complex customer issues.

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • The chance to make a real difference in the lives of our customers

About Us

At Yorkshire Building Society, we're committed to providing exceptional customer service and building long-term relationships with our members. We're a values-driven organization that prioritizes integrity, respect, and fairness in all our interactions.