Customer Onboarding Professional
2 days ago
We are seeking an experienced Onboarding Solutions Specialist to join our team. As a key member of our customer success organization, you will be responsible for delivering exceptional customer onboarding experiences, ensuring timely and effective adoption of our email marketing tools and services.
Salary: £123.95 per day (PAYE), plus a comprehensive benefits package and bonus potential.
About Us: Our client is a leading global technology platform specializing in overcoming financial challenges through innovative solutions. With a strong focus on artificial intelligence and accounting software, we pride ourselves on our entrepreneurial spirit and company culture.
Key Responsibilities:
- Collaborate with customers to define their business objectives and create tailored plans to meet their goals.
- Customize onboarding processes to suit individual customer needs, ensuring satisfaction and adoption of our email marketing tools and services.
- Develop expertise in our platform to effectively guide and support customers throughout their onboarding journey.
- Identify opportunities to recommend additional services or partnerships that align with customer onboarding goals.
- Work closely with technical teams to integrate our tools into the customer's marketing stack, ensuring seamless transitions and optimal customer experiences.
- Track key milestones and ensure successful implementation and adoption of our solutions.
- Escalate risks that may affect implementation or retention, proposing mitigation strategies to maintain customer satisfaction.
- Provide clear guidance and training to customers throughout the onboarding and launch phases, ensuring a smooth transition to our platform.
- Mentor and support new team members as they engage with customers, promoting knowledge sharing and best practices.
- Address customer risks, challenges, and successes with actionable solutions, driving customer loyalty and retention.
- Build and maintain strong relationships with key stakeholders and decision-makers, engaging customers in strategic discussions to maximize their return on investment.
Benefits:
- A competitive salary of £123.95 per day (PAYE), plus a comprehensive benefits package and bonus potential.
- Ongoing training and development opportunities to enhance your skills and expertise.
- A collaborative and inclusive work environment, fostering employee engagement and retention.
- The opportunity to work with a leading global technology platform, driving innovation and making a meaningful impact in the industry.
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