Customer Onboarding Specialist

20 hours ago


London, Greater London, United Kingdom MarTrust Full time

About Marcura

We are a global technology company that is revolutionizing digital processes within the shipping industry.

We have a strong focus on innovation, customer satisfaction, and employee well-being.

We have over 650 customers across 53 countries, an energetic team of 980+ members worldwide, and ambitious growth targets for 2025.

About the Role: Senior Implementation Specialist

The main responsibility of the Senior Implementation Specialist will be to successfully implement and onboard new customers.

This will involve coordinating cross-functional efforts between the Customers' teams and ours to ensure continuous growth and maximize their usage of our services.

A proactive approach at handling deadlocks and managing senior stakeholders will require strong communication skills.

Your Key Responsibilities:

  • Project Management:
  • Own and manage the entire customer onboarding and implementation project lifecycle, from kick-off to go-live.
  • Develop and execute comprehensive implementation project plans, including timelines, milestones, and resource allocation.
  • Monitor project progress, identify potential risks, and implement mitigation strategies.
  • Ensure timely delivery of onboarding tasks and adherence to SLAs.

Candidate Profile:

We're looking for a highly skilled individual with experience in project management and customer onboarding.

Certification in Project Management is a plus, but not required.

Foreign languages are also a plus (incl. Chinese).

Salary:$100,000 - $150,000 per year

Why Join Marcura?

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Our company values diversity, equity, and inclusion, and we strive to create a workplace that reflects these values.



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