Customer Onboarding Specialist
20 hours ago
About Marcura
We are a global technology company that is revolutionizing digital processes within the shipping industry.
We have a strong focus on innovation, customer satisfaction, and employee well-being.
We have over 650 customers across 53 countries, an energetic team of 980+ members worldwide, and ambitious growth targets for 2025.
About the Role: Senior Implementation Specialist
The main responsibility of the Senior Implementation Specialist will be to successfully implement and onboard new customers.
This will involve coordinating cross-functional efforts between the Customers' teams and ours to ensure continuous growth and maximize their usage of our services.
A proactive approach at handling deadlocks and managing senior stakeholders will require strong communication skills.
Your Key Responsibilities:
- Project Management:
- Own and manage the entire customer onboarding and implementation project lifecycle, from kick-off to go-live.
- Develop and execute comprehensive implementation project plans, including timelines, milestones, and resource allocation.
- Monitor project progress, identify potential risks, and implement mitigation strategies.
- Ensure timely delivery of onboarding tasks and adherence to SLAs.
Candidate Profile:
We're looking for a highly skilled individual with experience in project management and customer onboarding.
Certification in Project Management is a plus, but not required.
Foreign languages are also a plus (incl. Chinese).
Salary:$100,000 - $150,000 per year
Why Join Marcura?
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
Our company values diversity, equity, and inclusion, and we strive to create a workplace that reflects these values.
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