Administrative Coordinator

1 week ago


Birmingham, Birmingham, United Kingdom Avature Full time
Job Description

Avature is seeking an experienced Administrative Coordinator to join our team. As an Administrative Coordinator, you will be responsible for coordinating and overseeing the day-to-day operation of the Assessment Centre.


Key Responsibilities

  • Session Management

    • Fully manage each day's appointment sessions
    • Monitor session progress and backfill appointments where necessary
    • Identify additional support with other sites where necessary in management of the appointment session

  • Customer Service

    • Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link
    • Arrange travel for customers who require assistance in getting to their appointment
    • Provide a professional outstanding service to customers in line with Avature vision and values
    • Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines

  • Administrative Tasks

    • Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer
    • Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey
    • Work closely with the Team Performance lead to ensure the sessions run smoothly and to time
    • Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions
    • Co-ordinate incoming and outgoing post, ensuring all files are checked to ensure they have arrived at the correct AC.

    Requirements

    • Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
    • IT literate, with good Microsoft Office skills
    • Experience in dealing with both internal and external stakeholders (preferred not essential)
    • Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
    • Demonstrable experience in an administrative or customer service position

    Working Relationships

Internal



  • Performance Director
  • Performance Manager
  • Team Performance Lead
  • Resource Manager
  • Business Support Manager
  • Service Delivery Lead
  • Local Health and Safety Advisor
  • Customer Relations Team

External



  • DWP Performance Manager
  • DWP Colleagues (SPoC)
  • Local customer support groups
  • Local GP Surgeries
  • Interpreting services

Avature is an equal opportunities employer and welcomes applications from all qualified candidates.




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