Administrative Coordinator
1 week ago
Avature is seeking an experienced Administrative Coordinator to join our team. As an Administrative Coordinator, you will be responsible for coordinating and overseeing the day-to-day operation of the Assessment Centre.
Key Responsibilities
- Session Management
- Fully manage each day's appointment sessions
- Monitor session progress and backfill appointments where necessary
- Identify additional support with other sites where necessary in management of the appointment session
- Customer Service
- Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link
- Arrange travel for customers who require assistance in getting to their appointment
- Provide a professional outstanding service to customers in line with Avature vision and values
- Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines
- Administrative Tasks
- Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer
- Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey
- Work closely with the Team Performance lead to ensure the sessions run smoothly and to time
- Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions
- Co-ordinate incoming and outgoing post, ensuring all files are checked to ensure they have arrived at the correct AC.
Requirements- Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
- IT literate, with good Microsoft Office skills
- Experience in dealing with both internal and external stakeholders (preferred not essential)
- Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
- Demonstrable experience in an administrative or customer service position
Working Relationships
Internal
- Performance Director
- Performance Manager
- Team Performance Lead
- Resource Manager
- Business Support Manager
- Service Delivery Lead
- Local Health and Safety Advisor
- Customer Relations Team
External
- DWP Performance Manager
- DWP Colleagues (SPoC)
- Local customer support groups
- Local GP Surgeries
- Interpreting services
Avature is an equal opportunities employer and welcomes applications from all qualified candidates.
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