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Events Coordinator

1 month ago

Oxford, Oxfordshire, United Kingdom Accor Hotels Full time
Company Overview

Mercure Oxford Hawkwell House strives to create unforgettable experiences for its guests. Our team is dedicated to providing exceptional service and ensuring that every moment is memorable.

Job Description

We are seeking a skilled Events Coordinator to join our team. As an Events Coordinator, you will be responsible for:

  • Assisting with the planning and execution of events, including conferences, weddings, and social gatherings.
  • Coordinating with the banquet team to ensure seamless event execution.
  • Liaising with clients to understand their needs and preferences.

In addition, you will:

  • Answer incoming phone calls in a professional manner, using Hotel's telephone etiquette guidelines.
  • Handle guest complaints and comments efficiently and tactfully.
  • Follow up with in-house events to ensure ongoing service to guests.
  • Up-sell and promote hotel facilities and services to maximize sales revenue.

Key Skills:
• Flexibility
• Responsive
• Service-minded and guest-oriented
• Thorough and methodical approach
• Ability to identify problems

Benefits

As an Events Coordinator at Mercure Oxford Hawkwell House, you will enjoy:

  • Free night stays in UK hotels and 50% discount in any Accor Restaurant (T&C Applies).
  • Discounted hotel rates worldwide in Accor Hotels.
  • Continuous learning and development opportunities through Accor Academy.
  • Support for your wellbeing in professional and personal life.
  • Opportunities to grow your experience anywhere.

Estimated Salary: £25,000 - £35,000 per annum