Business Development Manager

1 month ago


Burton upon Trent, Staffordshire, United Kingdom PDA Search and Selection Ltd Full time

General Manager

Job Title: General Manager | Retail Fashion & Catering

Location: Remote opportunity

Hours: Full time & permanent (39 hours per week)

Salary: Competitive salary, depending on experience

Shift Patterns: 5 days out of 7 (Weekend work included)

We are seeking an experienced General Manager to lead our retail fashion store. As a key member of our management team, you will be responsible for maximising business profitability by optimising sales opportunities while working within planned costs.

Key Responsibilities:

Increasing Store Profitability & Sales

  1. Monitor store performance daily, weekly, and monthly, providing reports and updates to area managers to improve.
  2. Utilise KPI's to enhance store performance and sales.
  3. Awareness of store performance, relating to customer footfall, conversion, and average spend.
  4. Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities.
  5. Maintain costs in line with budget, proactively planning to maximise available budget.

Customer Service

  1. Demonstrate good customer awareness and interaction at all times, setting the standard for your store.
  2. Ensure optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment, and commercial product handling.
  3. Ensure Rota's are completed, with enough staff on each shift, within budget.

Staff Management

  1. Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store.
  2. Monitor staff performance, behaviour, and appearance on an ongoing basis.
  3. Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch.
  4. Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/shopping environment.
  5. Carry out compliance checks and audit procedures to ensure staff follow correct routines and policies in all aspects.
  6. Ensure cash office security is carried out in line with company policy.
  7. Flexible to work weekends and longer shifts when required.
  8. Happy to be contracted 39 hours per week, with shift flexibility.
  9. Previous experience with recruiting, onboarding, training, and developing staff.

If you have the skills and experience required for this role, we would like to hear from you.



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