Business Development Manager
1 month ago
General Manager
Job Title: General Manager | Retail Fashion & Catering
Location: Remote opportunity
Hours: Full time & permanent (39 hours per week)
Salary: Competitive salary, depending on experience
Shift Patterns: 5 days out of 7 (Weekend work included)
We are seeking an experienced General Manager to lead our retail fashion store. As a key member of our management team, you will be responsible for maximising business profitability by optimising sales opportunities while working within planned costs.
Key Responsibilities:
Increasing Store Profitability & Sales
- Monitor store performance daily, weekly, and monthly, providing reports and updates to area managers to improve.
- Utilise KPI's to enhance store performance and sales.
- Awareness of store performance, relating to customer footfall, conversion, and average spend.
- Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities.
- Maintain costs in line with budget, proactively planning to maximise available budget.
Customer Service
- Demonstrate good customer awareness and interaction at all times, setting the standard for your store.
- Ensure optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment, and commercial product handling.
- Ensure Rota's are completed, with enough staff on each shift, within budget.
Staff Management
- Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store.
- Monitor staff performance, behaviour, and appearance on an ongoing basis.
- Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch.
- Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/shopping environment.
- Carry out compliance checks and audit procedures to ensure staff follow correct routines and policies in all aspects.
- Ensure cash office security is carried out in line with company policy.
- Flexible to work weekends and longer shifts when required.
- Happy to be contracted 39 hours per week, with shift flexibility.
- Previous experience with recruiting, onboarding, training, and developing staff.
If you have the skills and experience required for this role, we would like to hear from you.
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