Hardware Support Specialist

3 hours ago


Co West Midlands, United Kingdom Tata Consultancy Services Full time

About the Role

We are seeking an experienced Hardware Support Specialist to join our team as a Hardware Engineer for Plant Floor and Engineering Sites.

Key Responsibilities

  • Provide hardware support to Plant Floor & Engineering sites.
  • Collaborate with customers and stakeholders to resolve IT Incidents.
  • Work as part of a front-line team dealing with End User and Manufacturing IT Incidents.
  • Own all IT-related issues on behalf of our clients.

Requirements

• Good working knowledge of Client Operating systems and applications, such as MS Windows, Office, Linux.

• ITIL Foundation certified, ideally ITIL Incident/Problem Practitioner.

• Excellent working knowledge of Plant IT/Manufacturing devices.

• Excellent client-level networking/TCP troubleshooting skills.

• Practical methodical approach for fault diagnosis and remediation.

• Good awareness of Occupational Health and H&S Standards, working in a manufacturing environment.

• Ability to work under pressure and to strict SLA requirements.

• IT literate with good communication skills.



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