Hardware Support Specialist
3 hours ago
About the Role
We are seeking an experienced Hardware Support Specialist to join our team as a Hardware Engineer for Plant Floor and Engineering Sites.
Key Responsibilities
- Provide hardware support to Plant Floor & Engineering sites.
- Collaborate with customers and stakeholders to resolve IT Incidents.
- Work as part of a front-line team dealing with End User and Manufacturing IT Incidents.
- Own all IT-related issues on behalf of our clients.
Requirements
• Good working knowledge of Client Operating systems and applications, such as MS Windows, Office, Linux.
• ITIL Foundation certified, ideally ITIL Incident/Problem Practitioner.
• Excellent working knowledge of Plant IT/Manufacturing devices.
• Excellent client-level networking/TCP troubleshooting skills.
• Practical methodical approach for fault diagnosis and remediation.
• Good awareness of Occupational Health and H&S Standards, working in a manufacturing environment.
• Ability to work under pressure and to strict SLA requirements.
• IT literate with good communication skills.
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