Senior Hardware Specialist

1 month ago


Co West Midlands, United Kingdom Tata Consultancy Services Full time
Job Summary

As a Senior Hardware Specialist at Tata Consultancy Services, you will play a crucial role in providing hardware support to a team in Plant Floor & Engineering sites. Your primary responsibility will be to complete data analysis to identify focus points for problem resolution based on customer impacts and documenting RCA's.

Key Responsibilities
  • Provide hardware support to a team in Plant Floor & Engineering sites
  • Complete data analysis to identify focus points for problem resolution based on customer impacts
  • Document RCA's and identify user and service risks and issues
  • Work with Client Operating systems and applications, such as MS Windows, Office, Linux
  • ITIL Foundation certified, ideally ITIL Incident/Problem Practitioner
  • Industrial PC's; Excellent Client Level Networking/TCP Troubleshooting (DHCP, DNS, 802)

Requirements
  • Ability and confidence to work alone when required
  • Possess a clean valid UK driving license as there will be requests to support nearby Satellite sites

What We Offer
  • Competitive salary packages featuring pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network
  • A welcoming culture and many internal volunteering and social networks to join
  • 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more

About Us
Tata Consultancy Services is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve. We believe in building and sustaining a culture of equity and belonging where everyone can thrive.

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